Collection: Frequently Asked Questions

Collapsible content

I am not seeing the COD Payment option on the checkout page, why is that?

We deliver to more than 28,000+ pin codes but there might be some pin codes where COD might not be available. In that case, the COD option will automatically be disabled in your case. You can still use our 100% secure Prepaid option which allows you to pay via Credit card/Debit Card/UPI/Wallets/Net banking.

Why am I seeing Partial COD?

Since we aim to discourage cash transactions and minimize returns due to Cash on Delivery (COD) fraud, we've discontinued full COD and now offer the option of partial COD. Additionally, given the increasing prevalence of frauds in the country, including cash fraud and delivery fraud, this measure is part of our commitment to ensuring secure transactions for both our customers and our business. Rest assured, our partial COD option is completely secure and safe.

Why is my order still Unfulfilled?

Once the order is placed, the status changes to Unfulfilled. This means that we have received the order and are at present creating fresh products as per your requirements. Once the products are ready, We dispatch it using our courier partners and you will start receiving updates for your order via SMS/E-MAIL. We normally take 24-48 hours to dispatch new orders.

Please reach out to wecare@stickitup.xyz

What if I want custom stickers?

Kindlycontact usregarding the same and we will get back to you in no time. Mail us at custom.stickitup@gmail.com

What are the policies for Returns & refunds?

Returns & exchanges are only applicable on Apparels.

Kindly read our return policy for more information.

For the rest of the products -

We maintain a less than 1% defect rate. However, if there is an issue with your order, contact us, and provide a photograph that indicates a problem. We will reproduce any defective items after verifying the issue. Since each sticker is freshly made for you, we do not allow returns for reasons unrelated to quality. For example, we cannot refund or reproduce your order if you decide you do not want it or prefer a different product. The most important aspects of our returns & refund policies are:

  • We must be contacted¬†within 72 hours¬†from the delivery of any defects.
  • We require you to¬†submit a photograph¬†that clearly indicates the problem.
  • We will pay for shipping and provide a shipping label if a return is required.
  • We will reproduce or refund your order¬†within 5 days¬†if we verify that we made an error.
  • We will use the¬†original production time and shipping method¬†when reproducing an order.
  • All sales are final.

How do I return my order if I'm not satisfied?

Contact us and attach a photograph that indicates the problem and we will address it accordingly.

You can write us at wecare@stickitup.xyz

Here were some of the most popular questions regarding our order process. Don’t see your question here?

 Get in touch with us , we work hard to get back to you within one business day, but please be patient as it may take us a bit longer during periods of high volume.